Queensland Government

It is vital that Queenslanders trust in their system of local government. The councillor conduct complaints process supports everyday people and local governments to hold Councillors and Mayors accountable to the communities they serve.

By reporting suspected misconduct, you are playing a role in helping to make local governments stronger. The Independent Assessor will assess and may investigate your complaint. If evidence indicates that a councillor or mayor’s behaviour is misconduct the Councillor Conduct Tribunal will hear the matter and impose the appropriate sanction.

Please note, the Office of the Independent Assessor (OIA) currently takes complaints about all local governments in Queensland, excluding Brisbane City Council (BCC). BCC will come under the OIA’s jurisdiction after the local government elections in March 2020. Until then, complaints should continue to be made to BCC.

A councillor conduct complaint can be made to the Independent Assessor in the following ways:

  • use the online form (DOC, 120KB) and email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • phone: 1300 620 722 (9am-5pm Monday-Friday)
  • email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • mail: PO Box 15031, City East QLD 4002
  • in person by appointment: Level 13, 53 Albert Street, Brisbane QLD 4000

If a complaint is made vexatiously or for improper purposes, the complainant may be prosecuted under the amended Local Government Act 2009.

1300 620 722
By appointment:
Level 13
53 Albert Street
BRISBANE QLD 4000

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