Queensland Government

Unhappy with our decision?

We are committed to transparent and effective complaints management. We welcome all feedback and complaints in an effort to continually improve our processes and service delivery.

If you are unhappy with our decision about the assessment or investigation of your complaint, you can ask us to review your case.

Internal review is only available on a closed case and the time limit for an internal review is no later than three months, after the original decision.

You need to tell us why we reached the wrong decision and provide any new or important information.

If we agree to review our decision, it will be assigned to an officer who was not involved in handling your complaint.

We will consider whether:

  • the processes followed by our staff were fair
  • the conclusions we reached were reasonable
  • we properly explained our decision.

Internal review requests must be made by in writing via:

  • email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • mail to
    Office of the Independent Assessor
    PO Box 15031
    City East, Qld 4002

However, if a complainant is unable to write to us, an internal review request may be submitted via telephone on 1300 620 722.

Unless satisfied that a complainant is unable to make a written internal review request, the Deputy Independent Assessor may refuse to accept an unwritten request.

Please view our Complaints management and internal review policy (PDF, 0.5MB) and Internal review of decision policy (PDF, 0.5MB) to find out how your complaint will be managed.

Unhappy with our service?

If you are unhappy about the way you have been treated by our staff, or believe our processes can be improved, let us know.

Service delivery complaints should be made in writing via:

  • email to This email address is being protected from spambots. You need JavaScript enabled to view it. with “Service Delivery Complaint” in the subject
  • mail to
    Office of the Independent Assessor
    PO Box 15031
    City East, Qld 4002

However, if a complainant is unable to write to us, a service delivery complaint may be submitted via telephone on 1300 620 722.

Unless satisfied that a complainant is unable to make a written service delivery complaint, the Deputy Independent Assessor may refuse to accept an unwritten complaint.

A service delivery complaint must be made no later than three months after the day the complainant first had notice of the action being complained about.

Please view our Service delivery complaints procedure (PDF, 0.5MB) for more information on making a complaint.

1300 620 722
Level 13
53 Albert Street
BRISBANE QLD 4000

Feedback

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