Right to information and review

The Office of the Independent Assessor is committed to providing access to the information it holds, unless this is considered contrary to the public interest.

You can apply to access OIA documents through a Right to Information and Information Privacy Access Application.

Publicly available information

Before requesting information through the RTI process, you should first check to see if the information is already available online:

• on the OIA website (public reports, statements and other advice)
• through the publication scheme (information routinely available such as the annual report, policies and procedures)

Review an assessment decision

We are committed to transparent and effective complaints management. We welcome all feedback and comments to continually improve our processes and service delivery.

If you are unhappy with our decision about the assessment of your complaint, you can ask us to review your case.

Internal review is only available on a closed case and must be made within 30 calendar days from the date of the outcome advice.

You need to tell us why we reached the wrong decision and provide any new or important information.

If we agree to review a decision, it will be assigned to a new decision maker.

We will consider whether:

• the processes followed by our staff were fair
• the conclusions we reached were reasonable
• we properly explained our decision.

Internal review of assessment requests must be made by in writing via:

• email to review@oia.qld.gov.au
• mail to
  Office of the Independent Assessor
  PO Box 15031
  City East, Qld 4002

However, if a complainant is unable to write to us, an internal review request may be submitted by calling 1300 620 722.

Unless satisfied that a complainant is unable to make a written internal review request, the Deputy Independent Assessor may refuse to accept an unwritten request.

Please view our OIA complaints management and internal review policy ( 360.1 KB) and Internal review request procedure ( 341.5 KB) to find out how your complaint will be managed.

Unhappy with our service?

If you are unhappy about the way you have been treated by our staff, or believe our processes can be improved, let us know.

Service delivery complaints should be made in writing via:

• email to oiacomplaints@oia.qld.gov.au with “Service Delivery Complaint” in the subject
• mail to
  Office of the Independent Assessor
  PO Box 15031
  City East, Qld 4002

However, if a complainant is unable to write to us, a service delivery complaint may be submitted via telephone on 1300 620 722.

Unless satisfied that a complainant is unable to make a written service delivery complaint, the Deputy Independent Assessor may refuse to accept an unwritten complaint.

A service delivery complaint must be made no later than two months after the day the complainant first had notice of the action being complained about.

Please view our Service delivery complaints procedure ( 290.5 KB) for more information on making a complaint.